Leonardo Hotel Belfast

All the front of house staff that we encountered were very friendly and helpful. Our room on the fourth floor was perfectly quiet (it faced inwards to the inner courtyard of the building rather than the main road). Comfy bed. Breakfast was fine: we stayed three nights over a weekend and went down before 8am each morning and got a table no problem.

Room; level of house keeping good. Good sized room for two people comfortable bed. Reasonable soundproofing Location: excellent for exploring Belfast and its attractions. Good access to local restaurants,shops and public transport Breakfast: mixed experience. Monday: reasonable selection, shortage of mugs. Replenishment of food patchy. Tuesday: Replenishment of food very sporadic. Staff knowledge of food and availability poor. lack of management supervision of floor staff. Orange juice not refilled despite request, also with fruit. Severe Lack of interest and awareness surroundings and guest requirements in male floor staff Wednesday: much improvement from previous issues seemingly due to more mature male supervising the dining room. We did point out no plates for hot food, but this was remedied almost immediately.

2 of us stayed in a lovely clean room. Bathroom was clean. Beds were comfortable. I get cold easily so I tried turning on the heating. It came on hours later and then turned off itself somehow even though it was at the highest setting. Wasn’t really bothered by it as I just layered up but would prefer that to be fixed for the next guest. Breakfast is great if you go down before 8:45am. After that, the options are limited even though breakfast closes at 10am - we came at 9am on one morning and didn’t have many veg options remaining apart from tea, coffee, croissants and bread. There were a few eggs left but they were cold and same with the baked beans. I really like the mushrooms at breakfast but there were none on the 2nd day and it wasn’t topped up. Juices were also finished and not topped up.

Location is excellent. The staff were all very friendly and helpful. We stayed in an executive double room and the facilities were great; the mini fridge was replenished with two cans of coke and bottled water each day. There was a coffee machine and kettle, with the coffee and biscuits again replenished daily. Daily maid service was available if required. The room was quiet (5th floor), although internal facing, so no view. Room was always warm, but could be cooled using the air conditioning.

Location was within walking distance to a lot of places we wanted to visit and there were also plenty of shops, restaurants, bars nearby. The area felt very safe even late at night. The room was very comfortable. I couldn’t fault it in any way but it was a very standard hotel room. We didn’t have a huge amount of interaction with staff but everyone we did speak to were friendly and helpful.